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How to write a support ticket

  • Article written by Markus Stöhr (VSC Team)
    (last update 2017-04-27 by ms).

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How to write a support ticket

The following information is extremely helpful for us:

Who are you:

  • user account
  • project id

Where are you working:

  • cluster (VSC-3, VSC-4, …)
  • I/O directory (in $HOME, $DATA,…)
  • job id
  • path to job script

If possible:

  • a minimal example that we can run ourselves

How to write a support ticket

Be polite, we are always trying our best 😀

pandoc/introduction-to-vsc/07_support_ticket/support_ticket.txt · Last modified: 2020/10/20 09:13 by pandoc